FREE EXPRESS SHIPPING FOR ORDERS ABOVE £100 & IMPORT TAX INCLUDED FOR EU ORDERS. FREE EXPRESS SHIPPING FOR ORDERS ABOVE £100 & IMPORT TAX INCLUDED FOR EU ORDERS/

Shipping & Returns

  • UK DELIVERY
  • EU DELIVERY
  • THE REST OF WORLD DELIVERY
  • RETURN POLICY
  • Standard Delivery - Free for all orris london orders via Royal Mail Trackable Service;

    DHL Express Delivery £9 - Delivery is FREE for orders over £100; deducted in checkout.

    Delivery Time - The goods will be dispatched within 2 working days; Please allow another 2-4 working days for Royal Mail delivery and 1-2 working days for DHL Express. 

  • DHL £19 - Free for orders above £100, import tax and duties included.

    Goods dispatched to EU are on a DDP (delivery duty paid) basis, which means you won’t need to pay additional charges at the point of delivery. 

    The countries where this service is available are:  Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovakia Slovenia Spain Sweden

    Delivery Time - The goods will be dispatched within 2 working days.  Please allow another 2-5 working days for delivery. 

  • Tracked/Signed For Post - Free for all orris london orders, import tax and duties excluded*

    DHL £19 - Free for orders above £100,  import tax and duties excluded*

    *Customers outside of the UK/EU are responsible for import duties and tax charges that may be applied by their local customs office on delivery to their country.  If you are concerned about these charges, we recommend you contact your local customs authority prior to purchasing, in order to calculate the final landed price inclusive of all taxes.  

    *Alternatively, if you wish to pay tax upfront together with purchase, please contact us. We’ll calculate for you and send you the payment link. 

    Delivery Time - The goods will be dispatched within 2 working days.  Please allow up to 1 month for post and 3-5 working days for DHL. 

  • We will be happy to refund any items purchased at full retail price  and returned within 21 days of delivery, in their original condition, with all tickets and tags attached. All refunds exclude postage costs, as agreed in our terms, unless a mistake has been made by us. We can only refund to the card/payment method used for purchase and some credits can take several days to show in your account. Please refer to your card issuer’s terms & conditions for further info. 

    ORRIS LONDON will not assume any liability for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled by the courier.